Knowledge Platform Metrics – June 2025

Executive Summary

• Search Success Rate: 94.9% (Target ≥ 85%) – steadily improved over 12 weeks following taxonomy and search enhancements.
• Avg Time to Find: 5.6 mins (Target ≤ 8 mins) – average find time reduced by ~45% since April.
• Active Contributors: 45 (Target ≥ 40) – contributor base grown through community outreach and training.
• Knowledge Articles Added (Last Month): 45 (Goal 50) – close to target; plan to accelerate article creation in underrepresented domains.
• User Satisfaction Score: 4.2/5 (Goal ≥ 4.0) – positive feedback on usability and relevance.

Summary Table

| Metric | Current Value | Target / Comment | |----------------------------------|---------------|-------------------| | Search Success Rate (%) | 94.9% | ≥ 85% | | Avg Time to Find (mins) | 5.6 mins | ≤ 8 mins | | Active Contributors | 45 | ≥ 40 contributors | | Knowledge Articles Added (Last Month) | 45 | Goal: 50 articles | | User Satisfaction Score | 4.2/5 | Goal: ≥ 4.0 |

Trends Over Time

Search Success Rate Over Last 12 Weeks

• Insight: Rate improved from ~78% to ~95%, surpassing target after taxonomy revamp on May 5.
• Action: Continue refining search synonyms; monitor for any drop as new content added.

Avg Time to Find Over Last 12 Weeks

• Insight: Time reduced from ~10.3 mins to ~5.6 mins; major drop after navigation redesign.
• Action: Maintain IA updates; gather user feedback on any persistent pain points.

Active Contributors Over Last 12 Weeks

• Insight: Contributors grew from ~26 to ~45; community engagement initiatives effective.
• Action: Sustain momentum with regular “content blitz” events; onboard new SMEs.

Recommendations & Next Steps

1. Boost Article Creation: Aim for 55 new articles next month by targeting known gaps (e.g., X domain). Allocate dedicated writing sessions.
2. AI & Automation Pilots: Pilot AI-based search suggestions and auto-summarisation for long documents; expected to further improve search success and reduce find time.
3. User Feedback Loop: Launch brief monthly surveys focusing on new content usability; feed insights back into IA refinements.
4. Governance & Stewardship: Review taxonomy quarterly; rotate stewardship roles to cover emerging domains.
5. Leadership Reporting: Provide monthly dashboard update slide pack with summary table and trend charts, plus brief commentary on progress and risks.

Risks & Mitigations

• Plateau in Contributor Growth: If contributor numbers plateau below target next quarter, initiate incentive program or peer recognition events.
• Search Quality Fluctuations: As content volume grows, maintain search tuning and test new search algorithms; involve SMEs in relevance testing.

Conclusion

The knowledge platform is performing well against core metrics, with clear improvements in search success and find time, and a growing contributor base. Continued focus on content creation, AI-enhancements, and governance will sustain momentum and drive further gains in staff productivity and satisfaction.